Roberts Hot Tubs Inc

Similar to the last poster, I ordered a thermal blanket from Roberts Hot Tubs. After the order, I received only an email indicating they had my order. Pros: null Cons: null more

No customer service at all. Claim that they have a 7 year warranty but will not help with a defect on a 2 month old product. Will not return phone calls or e-mails. more

I just received our new hot tub cover from Roberts Hot Tubs and it?s fantastic! The workmanship is outstanding and is exactly to spec. From the time of order till delivery was less than 3 weeks, and it arrived in perfect shape. The quality of workmanship is much better than we anticipated! This is our third cover in ten years and is by far THE BEST spa cover yet!!! Roberts Hot Tubs handled my order with nothing but professionalism and I will happily turn more customers their way! more

Where do I start? I bought a spa cover from Roberts Hot Tubs because of price and the promise of ""arrival in 3 weeks"" (2 week production + 6 days shipping). My order confirmation then immediately noted it would be 4 weeks due to the ""busy season"". After 5 weeks with no phone call or email explanation for the delay, I contacted RHT, who said my spa cover was still in production (!), but they would ""put a rush on it"" (!?) \r \r RHT boasts of ""free delivery shipped via UPS"". No it's not. It's shipped via a series of no-name transit companies. And it doesn't arrive in 6 days - I could have carried the cover on my back and walked from their plant in California to my home in Georgia faster than the 15 days it took to deliver.\r \r For my troubles, RHT included a thermal blanket for free, which arrived with a gaping hole, frayed and scratched, with size 11 shoe prints clearly showing in the dirty fabric. I threw it in the trash, which is probably what the previous owner did before RHT dug it out to send to me.\r \r So, if you want to wait 2 months with no communication from a company, and take a chance on what they will send you in order to save a few dollars, then order from Roberts Hot Tubs. Seriously, there are dozens of Spa companies out there that are faster, will treat you better, and at a similar price.\r more

These guys have a wide variety of traditional wooden hot tubs, as well as very friendly and knowledgeable staff. Besides their wonderful hot tubs they seem to carry anything and everything someone might want of need for their hot tub. more