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Businiess name:
Liberty Fence Co
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Review by:
citysearch c.
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Review content:
This company is a rip off!!!! I spent two years ago $3,000 on a fence and set of rails. They did a nice job. I don't mind paying for a good product. I had the same sales guy, Steve come down to give me a price on anpther set of rails for my new side stoop. His said he would come to my house between 5:30 and 6:00 p.m. Told him we eat dinner around five. He showes up at 4:30 when I'm making dinner. Said he will take the measurments and call me later. I said that was fine. He never called. My wife called him later the next day. He came right out and told my wife the company was ripping us off. He was so sorry. Two rails, only two steps, $750.00 He said they were charging us $250.00 just to come to the house. He said to my wife to call the office and ask why it was so much and to see if they would help me on the price. So I called. I was very nice, asked to speak to a manager or the owner. They were not around. The lady said she would take a message and someone would call me back. I was fine with that. When she asked me what this was about, she got real nasty with me on the phone, told me that all prices go up and thats the price. She was so rude. This is their customer service??? I told her I guess my $3,000.00 wasn't enough to get good customer service from them. My neighbor wants a fence, three times the length but same look as mine and I told him about Liberty Fence. I too will need another section of fence by the end of this year for the other side of my yard. I told my neighbor to stay away from Liberty Fence. If their sales person tells me that they are ripping me off, then they are. Steve also told me he would call me back after talking to the owner and how I was treated. Guess what....no call back!!! Stay away from this company. Your money is good, their customer service stinks!!!!!!!!! Never will use this company again!!!!!!!!!!!!!!!!!!!!
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