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Review content:
online, with their bbb seal, they seemed legitimate and nice on the phone. i was unable to be there, as i had to work, but my boyfriend was at my condo to meet them for an inspection of work to be done. they concluded a pipe needed to be replaced and a connector was needed to connect 2 pipes for my fridge. they said i had corrosion, a pin hole leak, and the gas control box was unusable on my water heater. they said it would be $1,206 to replace the gas control box and the fridge together, or $322 for just the fridge repairs. i thought it was really high. they said i should replace the entire water heater. for the fridge and water heater replacement it would be $2,138. i about died, but this is my first home and ive never bought a water heater before, i let them know that. i needed hot water asap, so i said go ahead, as long as you give me a detailed, easy to understand price breakdown. i said i wanted to know where every cent was going. they said they would and did the work. i gave them my credit card info on the phone after the work was done. i came home to find a hand written carbon copy receipt of 'replace water heater: $2,015, repair fridge: $168, total: $2,138'. i was upset and called them. i felt i was treated like a child or annoying customer on the phone and he said he didnt have the info in front of him and will call me the next day. i called HIM the next day and asked to be emailed the detailed breakdown i was promised. i had called a few other places in the mean time and they all quoted me about $1,000 less for the same work. i finally got the breakdown, just to be disappointed again. it was another hand written breakdown on a scanned piece of paper 'material: $479.85, labor: $699.26, operational overhead: $432.89, cost to do work: $1,612, profit: $403, selling price: $2,015'. he listed in detail what labor and operational overhead pays for. i wanted to know why i was charged so much, and it seems i made an unwanted donation to keep their company running. it was all very unprofessional. i let them know this and i said this still doesnt tell me what i needed to know. they never provided me with the information they promised. i dont know why they have a bbb seal on their website. i dont feel they are a company that deserves it. other customers will see it, trust them and be taken advantage of in the future.
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