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Businiess name:
Frank's Automotive & Collision Center
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Review by:
citysearch c.
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Review content:
My van has 2 ac units. 1 located in the rear and 1 in front in the engine area. In 2012 I had it the ac fixed. Your shop said they checked everything and they replaced the rear unit. I took the van back a few weeks ago because no cold air blowing from the ac. I was excited because it was still under warranty. I called your shop and on the phone I was told you all have my warranty and I wasn't over the mileage or the 12 months. After a phone call you all said it would be fixed and I was lead to believe the work was under warranty. During both calls your shop never said, Paul, this is nor covered under warranty, it will an extra charge, do you want to continue with the work? It's my opinion this is just a bad business practice to get money. Most people would have yelled on the phone or made a big scene at your shop over being deceptive. A lot of people told me to write you all and complain and do online reviews. I've been lied to and tricked by other businesses in my life and I just now believe live and learn. I truly believe especially with Franks Automotive you have to record all phone calls and video tape everything said at your shop. Without doing that you all can say my word against your shops word. Also, I asked for a oil change and told it was 38 dollars or around that price. I went to pick up the van and saw the price of 28 dollars. I asked why did I get quoted 39> The guy said the owner just changed the computer but no the sign.
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