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Businiess name:
Smiles By Becker
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Review by:
citysearch c.
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Review content:
I needed a root canal on a tooth all the way in the back. The last tooth. I wanted to get the tooth pulled. The dentist convinced me to have the root canal...only so that they could get paid ALOT of money. Even though I told them I did not have the finances they assured me things would be fine. Well, they were not. They failed to tell me that my insurance maxed out therefore oweing them $1000. Before I could even get the final crown put on they wanted $300 up front. They refused to work with me to make payments and agreed on $200 up front to get the crown put on. This is the biggest SCAMMING dentist office I have ever encountered. The receptionist is RUDE and uncooperative. Needless to say I will NEVER be going back.
RESPONSE FROM Smiles by Becker:
We pride ourselves on providing exceptional dentistry and gentle patient care. When it is determined that a patient needs treatment they are presented with the options along with a treatment plan including fees. We are happy to submit claims to insurance on a patient's behalf, however, we can only estimate insurance coverage based upon the information provided to us by the patient. It is made clear that insurance is a contract between the patient and the insurance company, and the patient is responsible for payment for services rendered. Although it is office policy that patients pay their estimated copay at the time of service, we often offer payment plans to help with larger treatment plans. This case was no different. Treatment options and fees were discussed and explained, and various payment plans were offered which the patient chose not to accept.
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