|
Review content:
My girlfriend bought a car from this company less than one month ago, with a 30 day warranty. I went with her, and everything seemed to check out. Andrew was amicable and seemingly accommodating. He made me feel comfortable about her decision, that if anything went wrong - as might happen with used cars - they would fix it.\r
So, I think a day or two into the purchase, the check engine light turned on. Great. I took it to Lacy's in Catskill for a used car check (they do this for about $100). They found quite a bit wrong with it: the oil pan is seeping at the gasket, a tie rod in need of repair, coolant lines rusted, and the two most costly according to the mechanic - the rear subframe is very rusty and the catalytic converter needs to be replaced. They had replaced a sensor which alleviated the check engine light temporarily. The cat was causing the check engine code. These are very expensive to replace on most Subarus.\r
We get in contact with Andrew. This is coming on the third week of ownership. He says they are very busy, call back next week. We call him next week, and drop off the car. He looks at the printout from Lacys, says ""No problem, we can fix all this."" Great feeling, he'll do some repairs. We leave, and call him later to see what's up with the car. Says he's waiting on a part from Subaru, call back Friday.\r
It's Friday. We call and apparently there's no part. He starts refuting the fact that the CEL was on, the car is fine. No way! He's not repairing the cat like he said? It took some arguing, and he finally replaces the cat for us.\r
Now, today, we picked the car up. We had dropped it off a week ago with a full tank of gas, at least, minus what we drove there. The trip odometer was at 63 miles. We got it back with 1/4 tank of gas and the odometer at 240 miles. He replaced the cat. Apologized for the ""misunderstanding."" Told us, ""This car drives great. . . you probably didn't realize, but the check engine light wasn't on when you dropped if off."" Really? He shows me the rear subframe and how it's solid (even though he flicked a piece of rust the size of a half-dollar off of it while saying that). Says the car isn't leaking oil from the oil pan. Right.\r
My girlfriend gets home from work tonight, and the CEL came on again. Come on!\r
Realistically, we didn't expect them to replace everything on the list. It's a used car; there will be deteriorating parts. The only issue here was the cat, as according to Lacys, was what was causing the CEL (thus making the NYS inspection void).\r
Something's not right about this company.
|