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Businiess name:
Grout Services Co
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Review by:
citysearch c.
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Review content:
Randy came to my house and appeared to be very knowledgeable about Saltillo tile. He told me he was going to remove the scratches in the floor and put down a urethane or solvent based finish and make the floors look like new. He told me the last guys probably used a milky, water based sealer, that was not appropriate for my use.
I set the appointment and they came out, did not remove the scratches and used the same milky, water based sealer he said was inappropriate and gave me all the reasons the solvent was not appropriate.
When I tried to point out the remaining marks on the floor, the person he left gave me dozens of reasons why the floor could not be fixed and ultimately walked off the job and told me I had to wait for Randy. Randy came back the next day, made one tile look perfect as a sample and told me the rest would look like that. I authorized him to finish the job and not a single other tile looked like the sample.
I also asked him to replace three cracked tiles. He told me he would make the tiles look like it was never broken and again showed me how it would look by doing half the job. When he was done, not only were there broad brush strokes on the broken tile IT WAS NOT EVEN FILLED and looks more obvious than when he started. He did me the favor of not charging me for it.
Finally, he also told me he noticed missing grout where I had my front door replaced and told me he had a job in the neighborhood and would come back the next day and fix it for me. He never showed up again and I never heard from him. Just another in his continuing pattern of lies.
For all this he charged over 2,000, taking me to the cleaners.
Learn from my mistakes and stay away.
Pros: THEY LEFT MY HOUSE
Cons: Did a horrible job
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