Report a problem
Judy's Book takes violations of our Terms of Use very seriously. We encourage
you to read through our
Terms of Use
before filling report with us.
After careful review, we may remove content or replace a content warning page before
viewing content deemed offensive, harmful, or dangerous.
Additionally, we are aware that there may be content on Judy's Book that is personal
in nature or feels invasive. Please note that Judy's Book is a provider of content
creation tools, not a mediator of content. We allow our users express their opinions,
but we don't make any claims about the content of these pages. We strongly believe
in freedom of expression, even if a review contains unappealing or distasteful
content or present negative viewpoints. We realize that this may be frustrating,
and we regret any inconvenience this may cause you. In cases where contact information
for the author is listed on the page, we recommend that you work directly with this
person to have the content in question removed or changed.
Here are some examples of content we will not remove unless provided with a court
order:
Personal attacks or alleged defamation
Political or social commentary
Distasteful imagery or language
If we've read the Terms of Use and believe that this review below violates our Terms
of Use, please complete the following short form.
|
Businiess name:
PetSmart
|
|
Review by:
citysearch c.
|
|
Review content:
I always take my dogs with me when I have to work out of town. I was working in the Raleigh, NC area during 2/13 and took my 12 year old Shih Tzu to be groomed. I took a very large picture of him so the groomer would know what he is supposed to look like when she groomed him. About one hour after dropping him off the vet hospital called me, so I had to return to the store. The groomer had shaved a layer of his left pad off the bottom of his paw. The vet hospital was really good about taking care of his injury and giving me antibotics to help prevent infection. Before I arrived they had already taken him back to grooming to finish his grooming. Upon my arrival they brought him to me and it was obvious he was hurting AND the girl had not groomed him the way he was supposed to be.....he didn't even look like the same dog. On top of that, his ears were dirty inside and she hadn't cleaned the hair out of his ears. When I was finished in the vets office I had to go to the grooming dept to get his collar and picture. The receptionist looked at me like ""what are you back in here for?"" I told her I needed his collar and she handed it to me. Then, I told her I needed his picture even though it didn't help and the groomer came over and handed it to me and turned and walked away. It was obvious she didn't care, nor did the receptionist. Neither offered an apology and in fact made me feel like ""I"" had done something wrong. I had to go back the day to get him some pain meds and I have to take him back to the vet on Monday to have them recheck his paw. This was a horrible experience and the girls who worked the grooming dept that day were NOT professionals in ANY sense of the word. I called the manager of PetSmart and told him of our experience and he apologized. I didn't have to pay for the grooming (it was a horrible job, uneven, dirty ears, hair in ears and the injury), nor did I have to pay for the vet fees. My Rusty is still walking around, as much as he can, with his tiny paw bandaged up and not feeling good. I would NOT take my dogs to this place again.....the grooming staff that I dealt with were HORRIBLE!!!
|
Reasons for reporting (512 characters left):
|
|
Reasons are required.
|
|
or
Cancel
|