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Businiess name:
Grate Balls Afire
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Review by:
citysearch c.
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Review content:
After already writing complaints to Angie's List
and the BBB about this ""business"" I'm pretty worn out but I'll vent once more! Purchased fireplace insert about 5 to 7 yrs ago from GBA. Made appts every year afterwards for annual service and initially they showed up in a timely manner. Recent years have had a lot of trouble arranging an appt. (excuses from ""we just got back from Florida so I'll have to call you back"" to ""There's only 2 of us who work here so I'll have to call you back"" none of which made any sense AND often wouldn't call me back anyway!) and at least once, when an appt. was set, resulted in a no-show. Finally had one scheduled today within a specific time frame (per Jim it would be between 10 and 11) but when I called at 10:30 to confirm Jim said he couldn't guarantee anyone would be there before noon. I had to leave the house at 12:30 so naturally I was ticked. So once again they failed to hold up to the agreed time . I know, I know...why did I even bother calling them at all this year? Well, because I bought the product from them and didn't know who else to call. Anyway, I asked Jim why he had promised a specific time frame when the appt. was made if it wasn't going to be honored (and of course I got no phone call saying they would be late) he was very rude and actually said that I really didn't want them to come out and perform service anyway! Huh? I was the one who initiated the process to arrange the service call in the first place! Needless to say I was and am very frustrated. I hung up and will certainly never call them again. And while there is nothing they can do to get this customer back (and probably the other 3 people who have written negative reviews) maybe if they read ""Good Customer Service for Dummies"" there may be a slim chance they can salvage what's left of any customer base they have left.
Cons: Don't know how to make and keep service appointments.
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