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Businiess name:
California Custom Maid Svc
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Review by:
citysearch c.
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Review content:
BEWARE!!!\r
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I hired CA Custom Maid Service in June of 2012 to complete a move out cleaning of a house my mother had been renting in Agoura Hills.\r
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After the crew had left, I returned to the house to find two softball sized bleach stains in the middle of the living room carpet. \r
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I received a message on my phone from Rubin stating the maids had tossed a spray bottle of bleach down the hall, which landed in the living room, leaking in that spot, and that they ""accepted responsibility and would take care of it"".\r
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Since that day, I've had multiple phone calls and emails with Rubin. I forwarded the proposal for repair as requested. It was a reasonable cost of $500, especially considering the size and location of the stains IN THE MIDDLE OF THE LIVING ROOM, which was deducted from the deposit by the landlord. They have never denied responsability for it, and I have messages saved on my phone in which they accept responsibility, saying they will reimburse me the cost to repair the carpet. I've had several phone calls with Rubin (if and when he returns my call) over the course of the last 8 months where he continues to tell me it will be handled, and I will be reimbursed.\r
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My last email and several messages have again gone unanswered. I am now forced to file a claim in small claims court to recoup what they have said numerous times they would reimburse to me.\r
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Beware. The maids did a decent job, but if they damage something they will walk away with your money and never look back.\r
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Rubin and California Custom Maid Service...it has been EIGHT MONTHS! WHERE IS THE MONEY WHICH YOU HAVE ADMITTED IS OWED TO ME AND HAVE REPEATEDLY PROMISED TO REIMBURSE ME?
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