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Businiess name:
Woburn Foreign Auto Body
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Review by:
citysearch c.
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Review content:
I had given in my car for repairs after a minor road accident that had broken my side view mirror. The entire process of my repairs was great and effortless.
Great Parts:
My car came back looking as good as it was previously which is obviously the most important thing.
The process was made very easy for me because of minimal paperwork, regular email and web site updates with progress.
Cleaned up my car and detailed the entire car so well. Nice of them to do so.
Tie up with enterprise retal made it possible for me to drop off my rental car at the shop when I had been to get my own car back after repairs.
Criticism:
This is not much but I do hope they improve upon it - They need to communicate more thru emails or phone. Two instances were when the insurance approval process had been taking a long time, the status of repairs was not being updated on their website. At this time I had no idea, when my repairs would progress as there were no updates for almost a week. I wish they had called and been more communicative.
After my repairs were done and had reached the last stage, nobody informed me of the completion. I had to track progress online and call and ask, if my car was ready to be picked up. They should have been more proactive.
Overall a good experience in terms of the repairs... communication definitely needs some working on.
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