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Businiess name:
Kennedy Fitness & Wellness
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Review by:
citysearch c.
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Review content:
I have gone to numerous gyms in the area for the past 25 years. My family has been long term members (on & off) since the opening of the West Berlin location in particular. If you don't mind being scammed by their aggressive sales pitch (which I'm embarrassed to say we have been twice), their phony sale ads and then to be treated horribly by the staff, then this is the place for you!! I must admit, my most recent experience has been my final straw. My son has joined our military to serve & protect our county (you are welcome Future Fitness) and we drove 45 min round trip twice (even had to take time off from work b/c you can only cancel during certain hours) but a Manager was never available. The girls at desk constantly gave us wrong information (telling us they would do over phone) and the managers were not much better... one saying we had to come back for a 3rd time, and the other saying we could do over phone... but then he eventually stopped returning calls. Professionally, I have been in ""customer relations"" for 20 years and this place is severely lacking. But then again, they DO NOT CARE about their existing customers because somehow they keep bringing in new ones (I can tell from lack of parking at peak hours). Just remember, you are just a number here and they certainly don't let you forget it! (FYI: Please don't forget when you do cancel your membership -- and eventually you will want to -- they force you to pay two extra months -- and if you do it too close to the end of the month, they will happily tack on another month). Good Luck....
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