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Businiess name:
Away We Go Postal
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Review by:
citysearch c.
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Review content:
Customer Service is non-existent at the Flatbush and Washington Ave locations. Price gouging is rampant though. They charged me 78 dollars to ship something fedex ground. when i got home I called fedex with the same weight and dimensions and they quoted me 41 dollars, so this place basically doubled the shipping charge. \r
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Went in needing to box and ship a folding bike. I have shipped this bike coast to coast twice and checked it as baggage on flights twice. I knew what I needed but every simple question I asked or request I made for a smaller box was answered in a long drawn out condescending tone ending with ""we do this all the time"". They just take over and by the time it was over, I was overcharged and oversold a bill of goods. \r
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When I asked Bill the owner why they don't give an estimate of charges before the box was taped and packed, they said they don't give prices because the prices are visible (if you behind you, up and over at the displays not in eye line). That answer also means that you have to watch them every minute they are packing and estimate it yourself (5 bags of styrofoam peanuts? In addition to a waste of my money, how about trying a more sustainable filler for boxes? Those 5 bags will sit in a landfill for the next 100 years Bill. There are plenty of alternatives. Seems you care as much about the environment as you do your customers which is zilch!) \r
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So what should have cost 65 to 70 dollars tops to box and ship cost 129. I left annoyed, irritated, and ripped off. It was a completely miserable experience. I pray my package is delivered and worried because they instill absolutely zero confidence. I completely agree with all the other low rated reviews. Buyer beware! \r
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Do anything you can to avoid ""Away We Go Postal."" I wish I would have used the UPS store instead. Bad Service. Wasteful upselling/price gouging. Condescending, know-it-all attitudes. It's a horrible operation.\r
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Their slogan should be ""Away We Go - with your money"" making the customer feeling like ""Going Postal.""
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