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Businiess name:
Freedom Heating & Cooling
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Review by:
citysearch c.
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Review content:
The service was for 3 visits, which would have been, Winter, Summer and Winter again. When I had the first winter visit, the serviceman stated, since my equipment was so new, to skip the summer and do the winter and then later the coming summer. I felt his advice was correct, because my unit was less than 2 yrs old. They called for a summer visit and I told them that I would like the nexr winter visit, which is what happened.
The serviceman came and did something for the winter visit and then asked me if I wanted to schedule another contract for 3 more visits. I then reminded him that i hadn't had the first 3 and he showed me a paper which stated that someone had lied and said that they had been here for that summer without my being aware of the visit. He called the company and they agreed that noone had been here for the Summer visit and that they owed me a visit for the next summer visit.
Well I called and scheduled the visit for March 19 2012, The serviceman called and said the truck had broken down on the road and he wouldn't be able to make the visit, I was to reschedule for the next wednesday 06052012, Noone showed nor called to say no one was coming. I called the company and talked with several people and was finally told that noone was coming and no one was aware of the visit and that my contract had expired with my only having 2 visit.
I don't want anyone to come back to my house because I don't trust businesses which don't honor their contracts, plus the serviceman did not come with a filter and left a note on the statement to bring 2 filters on the next visit. Also the serviceman lied and said they came and rang the doorbell, and left without calling me of leaving a note that they had been here, I was here on the date they claimed to have come here.
I don't want you to come here just letting you know why
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