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Businiess name:
Freedom Heating & Cooling
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Review by:
citysearch c.
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Review content:
I had a coupon for a cleaning. The first "technician" that came out was AL, who tried to sell me an overpriced capacitator (i am now sure i did not need it)when he was supposed to be cleaning. He then attempted to install the capacitator without turning of the electricity at the breakor. A spark/arc happened and burned up some wires as he had installed the wiring backwards. I had to call the manager to get someone else to come out as my entire AC shut down. Al repeatedly tried to make it sound like that something was wrong with my system (that was perfectly fine before he came) rather than taking ownership for his own mistake. He didn't even understand that you must shut off the breakor rather than just the "off" switch to the ac control. In addition, 4 hours after he left, I found that the water valve to my hose had been left on for most of the day after he had cleaned my outside unit. Thus, I can say that if this review was just based on Al, I would have to give 1 star across the board.
Thankfully, the manager sent Justin to the rescue. Justin came by within an hour, diagnosed the problem, fixed everything, gave me a detailed eplanation of all he had done, and double and triple checked everything. Due to all of the earlier issues, I was not charged anything , which I appreciate and was the right thing to do (unusual in this day and age). If this review was just based on Justin and his work, he would get a 5-star plus rating. So, would I use Freedom again? If I could be guaranteed that Justin ALWAYS came out to do my work, then yes I would. However, I do have great concern about a company that would allow such an untrained employee to do any type of work, outside of cleaning. Overall, I am still considering whether I would use Freedom in the future.
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