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Businiess name:
Firestone Tire & Svc
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Review by:
citysearch c.
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Review content:
I took my truck to Firestone for a vibration during acceleration that was shaking my truck noticeably. I asked them to check the U joints and other parts underneath and was told they were fine. \r
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I was told that my tires, which only had 10,000 miles on them, were bad and needed to be replaced. After $1,000 dollars, they gave me my truck back with new tires, $300 more for an alignment, and a vibration problem that was worse then before they started. I was told that they guessed the tires were not the problem. They then guessed it was the transmission was the problem and i should take it to a transmission place for repair. After 5 minutes at AAMCO transmission, they determined I needed new U joints and $248 dollars later, the problem was fixed.\r
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During this ordeal, the vibration caused my dash to become damaged because the vibration got so bad. Not only is Firestone unethical in selling me things I did not need, they refused to deal with the cracked dash board as well. These people will never touch my truck again and I will tell everyone I know to stay as far away from them as possible. I have never been so disgusted with an organization before in my life.
Pros: Nothing
Cons: Unethical. Poor customer service. Scare tactic selling.
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