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Businiess name:
Cambridge Nanny Group
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Review by:
citysearch c.
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Review content:
I would not recommend this company to anyone. I had the most negative customer experience of my life with this company. The nanny they placed with us was not working out, so we requested new candidates (part of the ""guarantee"" they tout). They ignored us and did not send any other candidates, forcing us to go elsewhere (Northshore Nannies, who were great). To make matters worse, despite their ""guarantee,"" when I asked for a refund of their hefty $2500 fee, the owner first rejected the possibility out of hand. After much negotiation, she agreed to pay and I agreed to accept 50% ($1250) as a refund for their failure to fulfill the services they ""guaranteed."" That promise was made months ago, and I haven't received a penny. The owner stonewalled me and apparently now has gone back on our agreement. So on top of terrible customer service, there is no honest dealing here. Words cannot describe the extreme frustration it has been dealing with this disappointing company.
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