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Businiess name:
Chrysler Corp
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Review by:
citysearch c.
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Review content:
We purchased a 2008 Chrysler Dodge Caravan SXT in July 2008. Since then we have had nothing but problems with this van. In September we had to call Chrysler road side assistance because all the warning lights came on and the gear shift locked causing the van not to start. The van was towed to the dealership. Since September it has now been towed a total of 3 times and in and out of the service department 5 times totaling in all 52 days that this van has been in the service department for the same problem. The last time being Dec 17th and we did not get the van back until 1/6/09 still unable to repair. Each time we were told that they could not determine what was causing the van to malfunction and therefore could not fix the problem. We have come to except this and decided to purse the Lemon Law. Now really starts the trouble, CHRYSLER. We have done everything that was required of us to start this procedure. The first time we spoke to a customer service rep she was anything but professional. Very rude and offered no help or information what so ever. When we asked to speak to someone in management we were told quote ""there is nobody higher up in management to speak to"". SERIOUSLY!! We have since called customer service a number of times only to get the same run around. What was suppose to be a 72 hour turn around has now turned into 3 or 4 business days each time we call. It has now been 3 weeks and still no response from Chrysler in the form of letter or phone call. I can only agree with the person in the previous review that when you buy a new vehicle you expect it to be reliable. I guess I was expecting for Chrysler to be just as reliable and stand behind their automobiles and their customer. Unfortunately I was wrong. I have made it a point to let as many people as I possibly can know about our problem with Chrysler and their terrible customer service department and hopefully this review will reach many more.
Cons: customer service
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