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Businiess name:
Vision Quest Sport & Fitness
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Review by:
citysearch c.
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Review content:
I used to love Vision Quest, Sport and Fitness. My entire family was one of the first to sign up shortly after the opening of the Auburn location. I saw Vision Quest as the welcoming and accommodating local gym that had a certain element of dignity that national-sized gyms did not offer. We were members for years. My membership ended when I left for college.
I came back to Vision Quest to tour the facilities. I discussed, and repeated how I understood the prospect of the new membership with the salesperson, M. Well, a month after my membership began, my understanding was completely different from what the employees saw my membership as. When I asked the front desk employee if we could pull over the employee that had signed me up, I received the capable response, "" I'll talk to him about it later"". OK. A month later, I get a phone call from their chiropractic department informing me that I had missed an appointment. An appointment that I had said no to making repeatedly. I called the main desk immediately after and told them if I was signed up for any other appointments, to remove me at once from their list.
Customer Service: I felt pushed around, and effectively ignored. Unless you are writing a check to them, Vision Quest didn't seem to care.
Knowledgeable: When I asked M, what kind of protein powder they carried, he said ""The good kind"". Information about their products or nutrition was completely lacking.
Knowledgeable about services: Clearly inconsistent with what the main desk understands.
Cleanliness: The gym feels dirty and dusty.
Environment: Instead of being the type of gym that welcomes people of all types such as elite athletes, people searching to lose mass amounts of weight, and the salt of the earth, (as M had proudly boasted) I felt that they environment was a little ' bro'. As if the sales representatives were all high school grads that giggled at the fat kid. I say this because as I was signing the documents to enter a membership, personal trainers were talking over me to M about his nerdy Harry Potter glasses. Extremely unprofessional.
I will not be returning to Vision Quest.
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