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Businiess name:
J T Schmid's Restaurant & Brew
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Review by:
citysearch c.
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Review content:
This place is terrible! We had a party of 8 and were seated in the bar area (the only place they could seat 8 people). Complaint #1: it was nearly pitch black. It was so dark we couldn?t read our menus. We used the backlights in our cell phones to read them.\r
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I ordered the ribeye steak ?medium rare?. The server told us that they undercook their steaks so if I really want medium rare (pink and warm), I should order ?medium? instead. At her suggestion, I did that. After taking our order, the server left.\r
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Complaint #2: our order took 35 minutes, a surprise since JT?s was nearly empty. Also, once the food was placed in the service window, it sat there for another 5 minutes before our server delivered it. Heat lamps don?t do much for freshly-cooked food.\r
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Complaint #3: upon receiving my steak, I found it to be very tough and dry. Since it was so dark, I couldn?t confirm how it was cooked. I used my cell phone to confirm that my steak was ?well done? (all brown). Even so, a ribeye steak is quite fatty and a prime ribeye should be more so. Even a well done prime ribeye should be somewhat tender but it wasn?t (which is why I doubt they serve USDA Prime steaks as they boast). My steak was inedible. The erver apologized, said she would replace it, and took my plate away.\r
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Complaint #4: after 10 minutes, another employee returned and put a plate in front of me. To my surprise, it was not a new meal. He brought the same plate I sent back to the kitchen (same steak, same potatoes, same onion rings). Upon putting my plate down, he said ?it?s medium? and walked away. Now I was sitting with the same burnt steak I got the first time, now 10 minutes colder and tougher.\r
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I?ve worked in the service industry for years and I shouldn?t have to tell you that if a customer isn?t happy with their food, it should be replaced, or comped, or both. For them to take away my meal only to return the same food after 10 minutes is pathetic. This place doesn?t deserve your business.\r
Pros: Decent onion rings
Cons: Horrific customer service
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