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Businiess name:
Eros Tours & Travel Inc
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Review by:
citysearch c.
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Review content:
Watch out! Stay away!\r
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Here is the latest stunt by Cheap Fare Guru. It involves the cancelled 787 flights. I bought 2 United tickets on a 787 flight through CheapFare Guru (Eros). When I called United to change the flights, United was unable to do it because the tickets were sold as ""bulk"" to the travel agencies, so the cost of the tickets was not in the United computer system and therefore the agent could change to it to match whatever. So I have to go through the travel agency to facilitate the changes by providing the info to United. The agent told me there should not be any problems and the travel agency should be glad to do it because of the contract they have with United.\r
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I sent an e-mail to CheapFare Guru, requesting an ASAP response. Did not get a reply. So I called. The first time I called and stated my problem, I got cut off after being told to hold. I called again. This time, the person told me there are no canceled flights by ANA. (I'd personally called ANA and was told the flights were canceled from 3/31 until June). He kept arguing that the ANA flights should be fine and no flights were changed. I persisted.\r
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Finally, he asked what flights I wanted to change. He said he would e-mail United for the changes and it would take a week; he couldn't wait to get off the phone. Why would it take a week when he could just call right away. In the meantime, he leaves me anxious, worrying the few remaining seats on the flight I need would be gone.\r
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It is very obvious the consumer protection laws required for travel agencies had been violated in several arenas.
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