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Businiess name:
Marksman Gun Shop & Pistol Rng
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Review by:
citysearch c.
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Review content:
I have an Springfiled XD 45 Compact 4"". I went to the Marksman to find a holster for it. When I walked in I was one of 3 people in the store and yet they seemed to busy to help me. I finally had someone welcome me and ask me if I need anything. I told them what I was looking for and they showed me the 3 options they had for my gun. I decided to purchase the $72.99 leather belt holster that sits on side behind your hip on the back. I the next day I tried the holster and it was to uncomfortable for me to use. I decided to return it and try another one. I didn't think this would be a problem since they had a huge sign under the counter that said ""You must have your receipt to return or exchange and item"". Little to my surprise I was met with a 15% restocking fee when I decided to exchange the holster. The person helping me told me that if I exchanged it I could avoid the fee. I said sure I would like to try another holster. The person treated me like an idiot for not knowing what holster I wanted and then in the very next breath said that it takes a long time to find the right holster. I finally leave with the new holster and again it was very uncomfortable. I took note of the other holster that they offered and went to The Sportsman ***** (I give The Sportsman a 5 star rating) to see if they had a bigger selection and sure enough they did. They had over 8 different holsters for my gun. I ended up buying one there returning it, with no questions or restocking fee, bought another one and that's the one I use today! It's supper comfortable and fits me well. I decided to take the holster that I purchased from The Marksman and return it since it didn't work for me. I knew that I would have to pay the restocking fee of 15% but I thought that I might be able to trade for ammo or something I might use so that I didn't throw away $10.
As expected I was met with an attitude and when I asked if they would wave the restocking fee because the ammo they were selling was almost double what you could buy it at Bull's Eye or The Sportsman. The math didn't add up, I was going to loose less by taking the restocking fee. I'm very disappointed with the service and the attitude that I was faced with, the manager or owner said that this is exactly why they have a restocking fee so that people like me don't rent stuff from them.
I'm frustrated with the Marksman's decision to forever loose me as a customer because I like and prefer to buy from locally owned businesses. Good buy Marksman you blew it with me.
Rhett
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