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Businiess name:  Beads By Elisa Ilana
Review by:  citysearch c.
Review content: 
Don't buy anything from this store. Especially if you're thinking of Pandora, NOT from this shop. I wish I checked reviews online(not here!) before I put my order, now it's too late. They even didn't send me order confirmation, I wanted to make sure if my order went through, so emailed them. No reply for two days, and they didn't even give me answer about my order. And said, confirmation email was sent and probably in my junk mails folder. I already checked it, there's none, that's why I wrote to them, stupid.\r I wrote back again to ask if my item was shipped already, since I paid for shipping cost $8 to get it within 3-5 business day. Again, NO REPLY.\r Finally I called and talked with one of their customer service women she sounded like she hated customer service, and had bad attitude. She said, item I put order was currently back ordered, so I told her that I want to cancel my order and want full refund include of fast shipping fee. She said it wasn't charged yet since item wasn't in their hands, and she cancelled my order.\r Guess what? They emailed me again almost 2 weeks later to let me know my order was processed and they charged on my credit card! You can't even guess how much I was angry. I called immediately after I saw that email, complained, the woman who answered my call said ""It's not big deal, it wasn't charged yet"". WTF!?\r So what your email notification means really? She said she is really cancelling my order this time, I really hope she did her job.\r Awful and poor customer service, you not gonna ever know when your item will be shipped and even if it's really gonna happen really, and if you cancel your order, you also never know if that's really cancelled and you're no longer charged.\r Don't buy anything here, you can find much better quality service places with less or equal amount of money you paying for. I never want to do any business with this shop again.

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