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Businiess name:
One Hour Heating & Air Cond
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Review by:
citysearch c.
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Review content:
We were looking to have central a/c and ductwork installed in our house so I contacted Morvent’s One Hour for a quote. The salesman arrived on-time and seemed like a nice guy. He talked-up Morvent’s as if they were the best in the business. He was selling us quite well, and we scheduled a follow-up appointment to discuss the quote and our options. The day of our follow-up appointment, the salesman called to say that they needed to reschedule because an engineer needed to visit the house to get a better idea of the work involved. I was a little irritated that he couldn’t have told us this in the days leading up to the scheduled appointment, but I brushed it off since I figured maybe he was just busy and forgot to call sooner.
So, we rescheduled the appointment to a time in the morning that worked best for the engineer..and I stayed home from work to accommodate. I waited around for them to arrive that morning , only to receive a call from the salesman (at the same time they were supposed to be at my house) that they would not be coming because the engineer had a “family emergency”. Whether or not this is true I don’t know, but it would have been nice to receive this call before the scheduled appointment time. He apologized and said he’d call back once the engineer was available again to schedule yet another visit. The problem is, he never called back. Two weeks went by and I called Morvent’s to see what was going on. The receptionist apologized and transferred me to a “dispatcher” who said he would look into things and then call me back to reschedule the appointment. Four days have since gone by and no call from Morvent’s.
It’s a shame because if their quote was within the range of quotes we had already received from other contractors, we were going to go with them. One thing I don’t understand is why wouldn’t they send an engineer to the house in the first place for the quote? They knew I needed an entire ductwork system installed so why send a guy to the house who isn’t qualified to determine the level of effort involved for the job? They lost a customer simply because their customer service is a mess. So long, Morvent’s.
Pros: Professional sales pitch
Cons: Failed to arrive for appointments
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