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Businiess name:
Carter Powersports
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Review by:
citysearch c.
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Review content:
Drove my Kawasaki Vulcan out from California. The bike failed just outside of Las Vegas. I trailered bike in to Carter Power Sports for diagnosis.\r
Their technician(s) indicated the problem was an ECM (Electronic Control Module) failure needing approximately $1200 in repairs above the $100 already charged.\r
I declined the repair as some quick research indicated I could purchase an ECM for much cheaper ($661) and plug it in myself ($0). \r
Unfortunately, I had to rent a U-Haul van for $400 to transport myself and the bike home to California.\r
At home, I examined the bike myself and it was immediately evident that the problem was two (vibration-)severed wires on the wiring harness bundle less than two inches from the ECM module plug. I was amazed their technician did not see the plainly visible broken wires as it would be obvious to any untrained eye!\r
With an hour of my time and and 5-cents worth of solder and electrician's tape, I repaired the wires resulting in the motorcycle immediately firing up and running just fine! No ECM issues… \r
I called their service manager as well as emailed photos documenting the before and after images of the wiring problem including a photo of the tachometer running at 2500rpm and the odometer listed at the same mileage as their shop ticket!\r
He/His managment refused to admit their technician misdiagnosed a clearly visible broken wire that might have resulted in a fleecing of over $1000 of unnecessary repairs. They also refused to refund me the $100 charged for the misdiagnosis by their inept technician(s). \r
Avoid this business as their repair diagnoses cannot be trusted as well as their management cannot be trusted in taking the ethically correct solution in at least giving a pitance of $100 diagnostic refund.
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