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Businiess name:
BMW of Northwest Arkansas
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Review by:
citysearch c.
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Review content:
I would never recommend this dealership to anyone! I had the worst experience with this dealership Don’t be fooled by the fancy snacks..you pay for them!. I was charged over $800 to replace spark plugs in my Mini cooper, do a brake fluid flush, and put in new microfilters. However, they felt that they gave me a deal, because they” did not charge me to check on services due, or did they charge me extra for the tow.” Who inflates tow prices?!!! It took over a week to do it as well, only to have my car back for a day and half with service lights on, and back on the tow truck. These people gouge prices, take forever for basic repairs, were not confident in their service to begin with, and have terrible customer service to boot. I never received any communication as to what was going on. It took a co-worker who was friends with the owner, who then got the GM involved to even get any sort of acknowledgement of my situation. I realize that this is not a Mini dealership; however, since I was new to the area I thought BMW was my best bet, since these vehicles are BMW backed! They took no fault on any of this. No apologies. How these people can sleep at night charging over $800 for spark plugs and brake flushes is beyond me. DO NOT send your vehicle here.
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