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Businiess name:
Future Vision Satellite
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Review by:
citysearch c.
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Review content:
So I called a few weeks ago to go with a satellite offer with these people. They offered me over the phone the America's Top 120 with 4 room DVR for only $44.99 for 12 months, plus additional fees. I approved of it, and had it installed. The installers were great people, they are locals here in Ohio hired by this company to install. Everything was professionally installed. However upon using the DVR, 2 rooms didn't work. Upon investigation, one of the boxes is NOT a DVR box. I proceeded to call them and ask them, and they acted like I had no clue what I was talking about. The guy on the phone said ""Oh no, you got TWO room DVR"" when that is a plain and clear LIE. I then spoke to the manager there, and she looked it up in the computer and said ""I apologize, it looks like you were supposed to get 4 room DVR. I will send someone out right away to get this swapped out."" A week later? Nothing. She said the installer would call us. No call. I called these people back, and continually got the runaround. Hang-ups, continually ringing phones, ""I'll connect you to another line"", etc, the works. They are blatently ignoring me. I am NOT happy with this whatsoever, especially when I have the conversations recorded on my phone confirming I was getting 4 room DVR. This is a classic bait and switch to make a deal, and I will not let this go unresolved. I will be contacting the BBB regarding this, and then a lawyer soon after and will be suing for false advertisement if this is not resolved....I'm not happy that they lied to me to make a sale, and I will not be one of the many that simply brush it off and forget about it.
I love the Dish Network service, the actual Dish people were great on the phone when I spoke to them regarding a phone number change. It's just that these scammer franchise people need to be taken care of and get properly punished by the BBB.
Pros: Dish Network is great! Personally better than DirecTV!
Cons: This company is not! Ignoring calls and messages is WRONG!
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