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Businiess name:
Countryside Pet Spa
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Review by:
citysearch c.
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Review content:
I have used Countryside Pet Spa various times. The kennel is very clean and the dogs have a lot of room in their kennels. I believe that they are well taken care of. That being said, I went to pick my dog up (after driving back from Canada) and their closing time is 5pm on Sundays. I was 4 miles from the kennel at 4:50 pm and there was a lot of traffic. I called and informed them that I was almost there and they said I had 10 min. to get there. I arrived at 5:02 pm. Literally 5:02pm. The girl that works there closed the front door. I asked if it was ok to pick up the dog and she said ""Sorry, too late, it's already closed."" And proceeded to go back inside the kennel. Now is it just me or does that seem like awful customer service? I will not recommend this kennel to anyone that expects a good customer service experience, especially when they are not an inexpensive kennel, they are not the most convenient to get to and I am a repeat customer. I plan on doing a little research and finding a new kennel for my dog. It really marred the end of a great long weekend away.Please post suggestions of kennels in the SE area. I would appreciate it. Thanks!
Pros: Clean, large kennels
Cons: Non-existant customer service
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