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Businiess name:
O'Donnell Heating & Clg Inc
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Review by:
citysearch c.
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Review content:
I'm not sure whether it was the owner or a worker who came to service my boiler. Whoever it was, it was the worst service and lack of professionalism I've ever encountered with an individual involve in any type of home related service. My 2 year old boiler wasn't working properly on a 5 degree night. Because it was that cold, I needed someone to look at it immediately. So, I called the company which installed the boiler to come take come take a look at it, however, they were unable to because of the workload during day. After making a few other calls, O'Donnnell heating agreed to come take a look at problem. After spending no more than 5 minutes accessing the situation, it was clear to him that the gas valve was the issue. I asked him how much it would cost, he said $450. I also asked him if parts like this are usually under warranty. He said it was unlikely; however, if wish to I could call the company which installed it and find out. So I did. I was lucky that I did. I was told the part was under warranty and they would be able to replace it. However, it would have to be the following morning. So I politely told O'Donnell heating that would wait until the morning for the other company to install the part. He angrily pickup his tools and stormed out. Only stopping to give me a receipt AND Collect the 86 dollars he charged for the service call. I went back downstairs to find that the gas valve connection and wires were still apart. Scared of the potential of something happening I called him to return and put everything back the way he found it. He said he was not going to. The only way was able to get him back to was to let him know that I would call the police and press charges on him if he didn't. Finally, he reluctantly agreed to come back and put everything together. I went out and got a space heater for the night. They next morning the other heating company came and access the problem. They said there was nothing wrong with the gas valve. The problem turned out to be a loose wire. There are many individuals like these who seem to prey on homeowners in their most desperate time of need.
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