Report a problem
Judy's Book takes violations of our Terms of Use very seriously. We encourage
you to read through our
Terms of Use
before filling report with us.
After careful review, we may remove content or replace a content warning page before
viewing content deemed offensive, harmful, or dangerous.
Additionally, we are aware that there may be content on Judy's Book that is personal
in nature or feels invasive. Please note that Judy's Book is a provider of content
creation tools, not a mediator of content. We allow our users express their opinions,
but we don't make any claims about the content of these pages. We strongly believe
in freedom of expression, even if a review contains unappealing or distasteful
content or present negative viewpoints. We realize that this may be frustrating,
and we regret any inconvenience this may cause you. In cases where contact information
for the author is listed on the page, we recommend that you work directly with this
person to have the content in question removed or changed.
Here are some examples of content we will not remove unless provided with a court
order:
Personal attacks or alleged defamation
Political or social commentary
Distasteful imagery or language
If we've read the Terms of Use and believe that this review below violates our Terms
of Use, please complete the following short form.
|
Businiess name:
One Hour Heating & Air Conditioning
|
|
Review by:
citysearch c.
|
|
Review content:
We have been members of their monthly service plan for 2 1/2 years. We had never had a bad experience until recently. A tech came out for a pre-season inspection of our air conditioner and forgot to reattach part of the drain. That night I went into the basement to find standing water on the floor. I called immediately to report the problem and spoke with the ""night supervisor"" who said he would relay the problem, and call back the next day. The only assistance he offered was to send a tech out. However, the problem was not with my air conditioner, it was just negligence on the part of the tech from earlier in the day.
I never heard from them the next day. 4 days later I called back and spoke with the service manager who had never heard of this issue. I had told both the night supervisor and the service manager that I wanted my monthly plan canceled, but continued to be charged for it. I made a third call to the service manager who said he would talk with accounting, and it could take 1-2 weeks for a refund of my $30 monthly fee. I am still waiting to see if this happens.
In speaking with them, no one seemed too concerned that they had messed up so significantly, no one seemed overly worried that I was cancelling my plan with them, and no one made any effort of any sort to really reconcile the issue. I will NOT be using Dial One Hour, Mr. Sparky, or Ben Franklin plumbing ever again due to the lack of customer service, lack of communication, and lack of performance by their service techs.
|
Reasons for reporting (512 characters left):
|
|
Reasons are required.
|
|
or
Cancel
|