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Businiess name:
Aura Laser Skin Care
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Review by:
citysearch c.
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Review content:
My dad gave me a Groupon for 3 microderms, and 3 photofacial at Aura Skin Care Kirkland for my birthday. I booked an appointment 2 month in advance, and less than 24hrs before the appointment they called me and told me that my technician ""had an emergency"" and they had to reschedule my appointment, and the next available date would be in one month at an inconvenient time for me. Just like other reviewer said, I later on realized that the assign the technicians the same day of the appointment. (Yeah right.....technician emergency my tush!) \r
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The front desk staff was rude if you're lucky to find anyone there, most of the time I had to wait until any technician got out of a treatment room so they could check appointments. I tried to book another appointment after my treatment and there was nobody at the front desk, a technician suggested to go and look for the receptionist or manager at the starbucks next door. I ask Katy the manager what was their system to keep track of appointments, I've been to other spas and some do punch cards, others keep track by marking their file at the computer, anyway....the manager laughed at my face and told me in a very rude sarcastic way: haha....What do you think we are? an icream store? punch cards.....ha..people....*then she looked at me like if a was mentally challenge* and walked away. I felt humiliated, it was a simple question!. Since she walked away annoyed by my question, I want home and then called the spa to make another appointment because my groupon was for 6 appointments I didn't want to loose the money. Nobody answered ( I guess they were at starbucks.....). I kept trying to call every other day, until finally somebody answer the phone just to put me on hold for 10 min. \r
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The treatment was ok, not that great. The technician was a male that kept asking personal questions and talking about his personal life....I just wanted to relax.....oh well. So far most of the technicians I've had at Aura skin care are fresh out of the esthetics school ( I kind feel like a guinea pig, because sometimes they don't know what to do, so they go and look for the manager so she can tell them what to do next) \r
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Please don't waste your money at this awful place.\r
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