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Businiess name:
Countryside Nursery & Landscp
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Review by:
citysearch c.
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Review content:
BE VERY-VERY-VERY CAREFUL; they do not live up to their promises in the 'Guarantee' catagory. We spend a large sum of $$ with them buying large fruit-nut trees with our 'new' home in Elgin... PLUS paying them for delivery ... AND planting in ground; we are senior citizens. The 'guarantee' quoted was that if 'anything' did not live for one year, they would replace it ... plant for plant ... at no cost.\r
Well, planted in the fall and it thrived A-ok . Then, in the spring, with EVERYTHING else being green and thriving, one tree ... at something like $800.00 or so ... was not budding out; with limbs being dry and brittle and easily broken off. Called them and requested help. Advised to ""Wait for a few more weeks."" We waited...called again ... and Doyle, clerk that we had been dealing with, said he'd stop by one day to view. He did so ... and immediately claimed that it was too early .... even thugh EVERYTHING around us, trees, bushes, weeds, etc, eetc. was budding and growing... including slow budding flower buds. So, again, we waited. After about 3 more weeks, decided to visit and talk to manager...for get her name. Met with her ... and excuse was that they did not have a matching tree for us... did not know when they would ... and did not want to replace with anything else we might find acceptable. BUT... she, or Doyle, woiuld stay in touch, and call us when they had a replacement ... with Doyle's (again) CONFIRMATION.\r
It is now over 1year and plus months.... and not a single contact or whatever. In other words, they are nothing but baffoons when it comes to customer service.... from manager down to clerk/yard staff.\r
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bottom line............. DO NOT USE THEM....IF YOU WANT TO HAVE SATISFACTION. Their word and promise and guarantee ain't worth the paper it is written on!!!!!!!! Nor their service!!!!!!!!
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