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Businiess name:
Orangutan Home Services
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Review by:
citysearch c.
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Review content:
Absolute worst service I have ever received from a contractor. I was sold a new Trane heat pump. It cost me $6600.00. I was told by the sales person that the unit was ""whisper quiet"". I asked, ""It's really that quiet huh."" He said, ""It's so quiet that the technician has to lay his hand on it to see if it is running."" This unit is much more noisey than the 25+ year old unit I had before. I actually have a hard time going to sleep at night sometimes. Their response: (if you can get them on the phone) was that the sales guy must have been talking about another model. I think not! I know what I was told. \r
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The salesman also told me that my electric bill would decrease by about 50%. I got a notice from SRP that my bill is going to increase. Again I was told that the salesman must have been talking about another model. Seems he was describing one model and sold me a different one. \r
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My install was done in April and during the install (new return in hallway) they destroyed a good portion of the drywall on my ceiling. The install guy said, ""Don't worry, we'll send a guy to fix that and you'll never know it was damaged"". Well, a guy did finally come out and do the repair. I can definitely tell it was repaired. The guy told my wife he would be back in a few days and paint it. It is Sept. 20th and it is still not painted. \r
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There is much more to this story, no, really, it goes on and on, but I am running out of space and time. Bottom line is, if you use this company, in my opinion, you will be very disappointed!!. They lie to you and then try to make you out to be in the wrong and try to make you feel stupid. \r
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Service after the sale is extremely poor. You are very lucky to get anyone to answer the phone. If you leave a message, you are lucky if they call you back. \r
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I went through Home Depot to make this purchase. So much for ""approved contractors"".
Pros: I can't think of any.
Cons: The worst!!
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