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Businiess name:
Hurst Hardwoods
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Review by:
citysearch c.
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Review content:
Be careful with the #3 common red oak. I was interested in this product because of the cost and because of the rustic appearance, which fit the type of look I was trying to achieve. The product description states "This grade of flooring may also include splits, cracks, open knot holes, broken tongues/grooves, and other natural defects". The other "natural defect" is "burned" edges or edges that are not 3/4' thick. I ordered samples and of the 12 samples sent NOT ONE BOARD DISPLAYED THIS DEFECT! APPROXIMATELY 80 OF THE BOARDS SHIPPED TO ME DISPLAY THIS DEFECT ON THE TONGUE EDGE! This makes for an uneven floor and exposes the edge fo the adjacent board that is 3/4" thick. The description should address this condition and the samples that are sent should also include boards that have this condition but that was not and is not the case.
RESPONSE FROM Hurst Hardwoods:
This customer says the product was not as advertised but then goes on to say how all of the issues he had were advertised. With the samples we send we try very hard to ship pieces that are a good representation of the product but when compared to an entire floor they may not be able to show all of the details. It is partly for this reason that we describe the product so well on the website. This customer purchased #3 common which is the lowest grade of flooring available. It just sounds like he wanted a higher grade floor but liked the price of the lower grade. We describe this product very well over the phone and on our website because we want to make sure customers know what they are getting and to make sure they are going to be happy.
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