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Businiess name:
Flower Girl
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Review by:
citysearch c.
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Review content:
The problem with the owner is that she judges without giving clients a chance. If you aren’t having a wedding at the Ritz Carlton, she will treat you like a 2nd class citizen. We know that Richelle is not a wedding planner however we do expect her to be polite & have some costumer service skills. She’s unprofessional & uneducated. Reading at her responses makes me feel relief that I took my business somewhere else\r
I'm having a small wedding and no bridal party, met Richelle on a Saturday and she told me that she was going to have a quote ready for me by Monday. It took 3 polite phone calls and 2 weeks after we met to finally get a quote. Her price was higher that what my friends had paid for similar services but since I had already taken her time I decided to keep her and pay the extra $200.00. Then I called her and left her several messages telling her that I wanted to give my deposit but she never returned my calls. I gave her the benefit of the doubt so I e-mail her my credit card information and politely asked her to please charge my card but once again I was ignore. I called her one more time and I finally got a hold of her. I told her that I wanted her to charge my deposit and that I also wanted to upgrade my package and add more items. Before I finish telling her what I need it, she interrupted me and told me that I didn’t need to call her every time I change my mind to just pay my deposit and call her 1 month before the wedding for any changes. Her excuse for not returning my calls was that she was a very busy person. WOW, I am so easy going, and not a bridezilla at all, and all my calls where to ask her to please charge my card. She still didn’t charge my card. It was clear that she didn’t want to waste her time with me. My $600.00 budget for a 50 guest wedding was not worth her time. I was never rude, demanding or anything of that nature, she really didn’t have a reason to treat me that way. I work for costumer service and I have a high level of education so I always treat people with respect. I ended up going to “A pocket full of petals” in Huntington Beach and had a wonderful experience. Anne the owner is great, polite, and gave me a much better deal.\r
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