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Businiess name:
Vision City
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Review by:
citysearch c.
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Review content:
My mother in law recommended this place to me. Got my exam ect no problems, nice eye doctors, visit was fine. The problems started when I had to communicate/deal with the staff/techs. I paid for a months supply for contacts(in full) when I had my first exam and first, but I did not actually RECEIVE my contacts untill three months later. But getting them was a chore in itself. I was told to have a follow up with my eye doctor...I did. I double checked to make sure that my contacts were going to be ordered since i had my follow up like i needed to, and I was told YES, my contacts were for sure being ordered and they would be there in 1-2 weeks. So I wait and wait for three weeks (on top of the 3 months) for them to call and tell me my contacts are in..never get that call. So I call up there and inquire and I am informed my contacts were never ordered to being with AND I NEED TO COME IN FOR A FOLLOW UP (btw, I live in Benbrook, not Burleson), again. How was this information not shared with the entire staff in my files? Why was I lied to and told my contacts were being ordered?? I tell the woman all about how I already had my follow up and she tell me shes going to talk to the doctor and see what to do ""because normally they require a follow up before ordering the contacts""! Tells me the doctor is ""okay"" with that and shes ordering my contacts. *crosses fingers this time*. I go up there to pick up some trials and I ask the young blonde to double check to make sure my contacts have been ordered for SERIOUS this time and she rudely and irritatedly tells me yes yes yes they have been ordered. Normally I never ever badger people over things like that, but given the chain of events of being lied to, I felt it absolutely necessary. The only perk of this experience if that when they actually did order my contacts, they arrived two days later. When i went to pick them up, the tech at first told me i owed 90$ for them (when i already paid the 250$ in full for them three months prior!!!) I spoke to a co worker who also used to go to this location (key word, USED TO GO) and she had similar mishaps with her glasses (she was told they were ordered, but they weren't). This place is pathetic. They treat customers like dirt for their own stupid mistakes. No communication between staff and eye doctors, and the staff has no qualms about lying to you and being inexcusably rude. I will never ever ever go to this place, and I am telling everyone to AVOID IT LIKE THE PLAGUE!
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