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Businiess name:
Snappy Lube
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Review by:
citysearch c.
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Review content:
I was shocked to find out my final bill for an oil change was $115! On May 3rd, 2007 I dropped my car off for an oil change and tire balance and rotation. I was told by the mechanic, Stacey, that his calibrating machine was out of service which meant the tire balance couldn't be done. It was at this time time that my husband and I asked him to continue on with the OIL CHANGE as was requested. When my husband and I came back to retrieve my vehicle, Brian was the lone staffmember at the register. It was at this time that Brian informed me of the $115 fee. When asked why the charge was so high, it was then that Brian informed me that Stacey told him that I asked for an oil change and a radiator flush. I was totally dumbfounded when informed of this. I NEVER agreed to this service and was perplexed as to how Stacey could have come up with such a ludicrous comment. On Friday, May 4th my husband and I took the matter up with Chris, the service manager. Chris was apologetic however he made it clear that he's worked with Stacey for over a year and has never had any problems with his work. I was made to feel like a liar when I assured Chris that Stacey's allegations of me agreeing to have the radiator flushed was a farce and very unprofessional. I was told I could have half of my money back but needless to say, that would not suffice. This would have meant that I still would be charged approximately $58 for a $30 oil change. I am very displeased with the service and thought I'd inform all consumers to BE AWARE OF THE SERVICE CHARGES....there appears to be unethical business practices done at this Snappy Lube location. \r
\r
Former Customer,\r
H. Taylor
Pros: Sevice explained thoroughly (or so I thought)
Cons: Was charged for services that I never agreed to have done. Manager not supportive.
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