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Review content:
Doing business with TechFusion has been like living my own version of ""It's a Wonderful Life"" this year. Five weeks ago, I returned from a business trip to find that my hard drive had died. Having been through this trauma twice in the past, I feared the worst -- feared I had lost a decade's worth of files, irreplaceable family photos, and would miss an important tax filing deadline that could cost me dearly. Worse, this year -- like so many others nationwide, my cash flow had come to a complete halt and I have fallen behind on rent. So when I researched how much it could cost to see if my hard drive could be rescued, I was distraught. Still, I had seen the TechFusion sign for years and decided to leave a message on their tape over Thanksgiving weekend.
To my surprise, Albert the owner, called minutes later even though it was a holiday! He said to follow-up with an email, and then come down in person as soon as I could. Two weeks later, with the tax deadline looming, I finally borrowed $95 from a family member to pay TechFusion to estimate the repair costs. When the preliminary assessment suggested problems were more complicated than anticipated, and repair costs could be double the normal price range, I was CRUSHED.
""Is there anything I can barter,"" I asked a sympathetic staff member? ""Any precedent for helping hardship cases?"" That's when things changed, quietly but almost miraculously. Without raising expectations he could not guarantee, the staff member asked, ""Is anyone in your family in the military service?"" Yes, I said, a relative.
""Call the owner, Albert, and let him know that. See what he can do for you.""
Later that afternoon, I called Albert and before I could finish telling him my story, he said, ""How quickly can you get here.""
""Don't worry, We'll take care of you.""
Five days later, I got the call I had been hoping from Albert's brother Nick, ""Looks like we got all of the data, and we're going to cap your fee at _____ because your relative served his country.""
He could not see me over the phone, but I began to cry.
It's a wonderful Christmas story of Patriotism and generosity. I'm not suggesting that the TechFusion team are Santa's little helpers. But in their own way, they are BETTER than a crew of merry ELF's!
Their personalities and work were:
E - Efficient,
L - Likeable,
F - Flawless, and so Friendly I felt like Family!
At this point, it looks like TechFusion recovered ALL of the lost data. As Albert had assured me in our first call, and his brother Nick repeated to me throughout the process, their motto is ""TechFusion: Where data is never lost.""
They lived up to that and so much MORE! I cannot thank them or recommend them highly enough!
Bill Wendel
The Real Estate Cafe
617-661-4046
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