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Businiess name:
American Carpets
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Review by:
citysearch c.
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Review content:
My husband and I bought hardwood flooring from American Carpets in July 2008. In February 2009 it began to seperate along the boards in the middle of our floor. When we signed our contract with them we were under the impression that the flooring would be glued to our slab. Instead they wrote the contract to float the floor. Their installers left alot to be desired. After the split occurred, we contacted American Carpets and were told they wanted to make the customer happy. Needlessly I am not happy. Instead of coming in and gluing the flooring to our slab, which would have fixed the problem they did a patch job and said they would do nothing else. I know this patch job wi\r
th a piece of t-molding in the doorway between our foyer and family room is probably not going to work. This simply give them time for the warranty to run out. If anyone out there is looking for new flooring, please DO NOT USE AMERICAN CARPETS. After spending $11,300.00 of our hard earned money with them we were treated rudely and also were expected to be happy with a patch job.\r
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They led us to believe if there were any problems they would work with us. Instead we were told they would not honor our verbal agreement with their sales representative.
Cons: They do not work well with customers
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