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Businiess name:
All Star Imports & Auto Parts
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Review by:
citysearch c.
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Review content:
Where do I even begin to write this review??? This company's name was given to me by a local supplier. I contacted the company, gave my vehicle information and was told that they could supply me with my product. BEWARE! This company does not accept debit/credit cards, instead you are required to send in a check and it must clear your bank before they will ship your product. I contact this business on a Monday, they had their money on Tuesday (I overnighted the check) and it cleared my bank on Tuesday PM. My promised product that was to have been shipped out on Wednesday, did not ship until the following Wednesday! We called multiple times and was lied to many times as to when the product actually shipped. When I was finally given a tracking number, that is when it was discovered the actual date of shipment. Once the product arrived, it was wrong and now my customer is further delayed. Now the product is suddenly my problem because they state that I gave them incorrect information, sounds more like they don't know what the heck they are doing! After I contacted them with the problem and found out that to return the product would require my cost to return the product and a 25% re-stocking fee. HUMM..........WHAT? I did offer to pay the shipping back to them and they could forgo the re-stocking fee. This was refused! Further phone calls have lead to the representative, Eddie, hanging up on me and my husband, talking over us during the phone call and just out right poor management on his part. I have asked to speak with the owner and Eddie does not even know his owners last name and says that he only cashes his paycheck and doesn't care to know his owners last name, can I just say, BULL! He also does not let me speak with him even when he states that he is in and I have asked for a return phone call. I guess genious doesn't realize that just because he is miles away that I cannot voice an opinion about him. The Better Business Bureau has been contacted, but unfortunately this business is not an acredited business and now I know why they have an ""F"" rating. My customer has now been without their car for over two weeks and my quote for a used part will now turn into a new part for them to fullfill my obligation to my customer and have them satisfied and out the door. I don't run my business with poor customer service and I expect parts suppliers that I deal with to have the same character. Unfortunately, this company does not have that integrity or business concept. We are small business owners working hard to have a good reputation and excellent quality service.
Now I understand why they do not accept debit/credit cards, it is so they can get your money and then not fill obligated to further aide you when something is wrong.
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