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Businiess name:
Audio Video Planners
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Review by:
citysearch c.
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Review content:
Based on my initial inputs and budget AVP put together a proposed sytem. I met their rep at their location and reviewed their initial proposal any questions I had were addressed at that time. I made several changes to the initial proposal, and these were all initiated by me - no hard sell or bait and switch. The install was scheduled and the same rep met at my house to review the project on site, prior to the work starting; I saw this as a plus. Work was started and then held up by a component that a supplier had a delay on. This was a slight drawback and could be addressed by the company (Dont start work until all components are in hand) I initially wanted to use my existing audio components but once we started I saw the opportunity to upgrade my speakers based on the access that was created doing the video work (in wall / ceiling). AVP suggested components and provided very good value on the componet pricing while using minimal extra labor $$ to install. I did see an area for improvement as these changes were not captured / documented in a ""running"" contract / bill. This lead to some minor issues latter resolving the detailed final billing statement - this was resolved to both our satisfactions. The rep who did the initial visit (pre-install) also did a post install onsite visit to review the system and address any concerns / issues. We are in the process of wrapping up the final list. This list was the result of many hours of use and is in reality fine tuning of controls / programming - issues that I could not identify in advance.\r
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The final system is incrediable, I am very pleased with the change to the audio as I now have a complete - matched system that I will use ""as is"" for many years to come. I have had company, who also have home theater systems, who have viewed the system and left very impressed and have asked for the AVP contact information for upgrades to their existing systems.
Pros: Very good product knowledge - produced a sound balanced system in our price range
Cons: Contract / billing - Need to better document / capture changes.
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