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Businiess name:
Nissan Motor Acceptance Corp
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Review by:
citysearch c.
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Review content:
I have had the worst experience paying off my vehicle with Nissan Motor Acceptance Corp. You send your payoff check to Texas but, your title is in California and customer service is in India therefore they can't help you with anything. They pretty much tell you whatever they think will get you off the phone and I think they get a fee taken out of their pay check if they transfer you to a supervisor because no matter how many times you ask to speak with a supervisor they will ignore you and try to answer you question/problem. They will tell you one thing and then turn around and say something that is the complete opposite of what they just said (e.g. your title can not be sent via Fedex only regular mail, then after I already sent my payment, your title can only be overnighted via Fedex if you send a letter with your final payment). I am an easy going person but when you tell me that if I send certified funds via fedex priority overnight that it will be processed in one business day and it is now the fourth day and they haven't even mailed the title yet and they can't give me a reason why not it is extremely frustrating. The absolute worst experience!!!
Pros: Don't have to wait long to speak to Customer Service
Cons: Customer Service can't help you do anything
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