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Businiess name:
Nissan Motor Acceptance Corp
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Review by:
citysearch c.
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Review content:
Absolutely the WORST customer service I have ever received! I have been working with them on an issue with my title for a vehicle I purchased over 2 years ago. I have been told that they never received the info from the dealer to clear my title issue but the dealer says they have faxed the required info on three different occasions to Nissan Motor Acceptance. Today, one of their customer service reps tells me that there is no way for them to know the status because the group that handles that is different and that they don't have phone access. I questioned how a critical group that deals with titles doesn't have phone access and the rep rudely stated ""there is nothing we can do - you will have to call back and check tomorrow or next week"". I called back and got their supervisor's name - an Irma Casada at 214-596-4953 and left her a message. I hope the supervisor understands the purpose of their roles - to serve customers! Unreal! I will do everything I can to NEVER buy from Nissan ever again.
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