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Businiess name:
Ten Prime Steak & Sushi
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Review by:
citysearch c.
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Review content:
I've never eaten at this restaurant. I was only involved in a minor car accident involving one of their valets. The valet was retrieving the car of a restaurant patron when he rear-ended us at a stop light. After much discussion back at the restaurant, we were assured that night that the restaurant would ""take care of everything."" We later learned that their policy was not to cover any damages caused by their valets while parking cars. This was a policy that they kept reiterating was stated on the valet ticket. This didn't mean a whole lot to us, having never been to the restaurant.\r
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The restaurant patron was left with a $2,300 repair bill and we were left with a $900 repair bill to our car. While the restaurant sent a check for $500 to cover some of that cost, they failed to take full responsibility for something that their employee caused. We were merely driving down the street, and the next thing we're stuck with an expense that was in no way our fault. \r
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Throughout the experience, it continually took several days to hear from the manager of the restaurant depsite her guarantee that she would call me asap the following day. This was promised several times by several people throughout the company. I left messages for John Elkhay- the ""maestro"". He never responded to my calls.\r
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I'm disappointed that this is how a business treats their patrons and even more- how they treat the innocent victims of accidents that their employees cause. I will never go to this restaurant- I hope others will think twice before they do, and last but not least- never valet park your car...they'll make a chump out of you.\r
Cons: Business people/restauranteurs who re-neg on their word and treat patrons poorly.
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