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Businiess name:
Russett Southwest Corp
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Review by:
citysearch c.
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Review content:
This was my AC's problem. Temperature would climb 3-4 degrees and the AC would not blow cold air. It would run constantly. \r
Erich came out to look at the problem, he forgot his ladder so he started by looking at the condensor unit outside since it is a split unit. A few minutes later he came back in to explain that there really was no problem. I reiterated my situation to him and he decided to check the air handler in the attic. Since he forgot his ladder he requested to borrow mine.\r
A few minutes later Erich tells me replacing the TXV valve with a piston will fix the problem. I ask if it would affect my warranty since it did not come with a piston. He says it would not, so I agreed since it would fix my AC. \r
A few hours pass by then he comes back in and shows me a melted start assist. Almost as if to say, oh by they way, I found this too. Not really stating its importance. \r
In the end the entire bill came out to $660 (4hours@$74bucks a half hour). \r
After I made the payment and he left I started to question his abilities. He did fix my AC, although the bill was a bit high. When he checked my condensor outside why did he not find the melted start assist? Why did he have to replace the TXV valve in the attic before deciding to go back outside and take another closer look at the condensor?\r
I could be wrong but in my view it seems as though the start assist may have been the cause of my problems and not the TXV valve. Erich could have been more helpful by explaining his troubleshooting steps. He could have also warned me how long it would take to complete the job or even explain to me what my options are. Not just telling me I need a piston.\r
In the end I have my AC fixed and my wallet a little empty. In the future I am not going to hesitate to stand over the repairman's back and ask questions when required. I guess I was a little too trusting this time around.
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