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Businiess name:
Russett Southwest Corp
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Review by:
citysearch c.
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Review content:
Russett Southwest is awesome! I was 8 months pregnant when my AC stopped working and my house was only 2.5 years old! I called a local company called Rite Way to come check out the problem. They told me that my fan motor wasn't working and that they could fix it for $800 that night. Needless to say, I couldn't afford $800 that night since I had to pay them $120 diagnostic fee just for coming out on an overtime rate. I found a sticker on my AC unit and called Russett to see if the AC was possibly still under warranty and thankfully the parts were, but the labor was not. The telephone operator for Russett explained to me that I would have to pay for the installation of the new fan motor, but that he could get a worker out there that day to fix it and that it would cost less than $200. Later a Russett worker came out, fixed it in 45 min and the price was only $159 including tax! They saved me a ton of money. About 30 min. after the Russett worker left from fixing my AC, he came back to my home and told me that he was on his way home and realized that he had accidentally overcharged me by $40 and that it should have only been $119 final price. He gave me my check back, and I wrote him a new one for less money. The honesty and integrity of this company is unheard of. I would have never known that he overcharged me, but he took the time to come back to my house to admit his mistake!! I highly recommend this company to anyone!!!
Pros: very personable, nice, HONEST, timely
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