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Businiess name:
Paws 'N Claws
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Review by:
citysearch c.
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Review content:
I would NOT recommend anyone to this establishment. I used a Groupon in an effort to find a new place to board my dogs. I called to make a reservation and was told that the time I picked up my dogs did ot matter, the coupon would cover the 2 night stay I was requesting. When I dropped off my animals I was sorely disappointed in the facility, we had to walk through the grooming area, which did not appear to be cleaned in between grooming numerous dogs to a kennal area that resembled an animal shelter. The dogs were going crazy, as expected and although my older dog was visbily scared the attendant just forced her into the kennel without regard to her easing into an unfamiliar place. My puppy was frightened as well but got comfort from her ""sister"" not from the employees at Paws and Claws.\r
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This is the only place I have heard of that actually charges their customers to bring their own food for their pets, what happened to daog that are on special diets or have sensitive stomachs - not all dogs want to eat Costco brand food. As far as the dogs getting outside to play - you guessed it-you have to pay for that too. We could not leave our dogs blanket because I was told that ""we will lose it"" - I interpret that as the staff not willing to put time and attention into the animals enough to realize which blanket goes to which kennel/dog. \r
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So on top of all that, as I stated we were told the time we picked our dogs up did not matter, was all covered by the coupon, until of course we get to payment. Becasue the dogs were picked up after 12:00 (they were picked up within the hour), we were charged an additional night stay for both dogs, indivdually even thoguh they shared a kennel. When questioned I was told I signed a contract, I will give them that, and it did not matter what I was told over the phone. Both members of the staff I spoke to were completely intolerant and the farthest from any true customer service I would expect from a business that actually wants to keep or get customers - and yes one was the ""owner"".\r
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Get a refund on your groupon!! Find another place to go, they are a rip-off. Care about money , not animals
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