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Businiess name:
Paws 'N Claws
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Review by:
citysearch c.
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Review content:
NOT AT ALL RECOMMENDED!\r
My 90 yr old Grandmother boarded her dog several times overnight at Paws and Claws while visiting me in Las Vegas.The dog was going to stay one week Friday to Friday. On Wednesday Grandma got a call from the owner stating she had to rush the dog to the vet and that he went into a diabetic coma. We had to pick him up from the vet and take him to an emergency vet. Luckily the dog pulled through and the vet bill cost 631.00. The emergency vet is open from 6pm-8am. I then had to pick up my dog and take him to another vet. That bill was approximately 320.00.We then went to Paws and Claws to retrieve the leash, insulin and blanket. Not only did the owner NOT apologize she was not empathetic and showed very little emotion or customer service. When I told her the vet said he had hypoglycemia from too little food and too much insulin she advised me it was not her fault. I said okay the vet must be wrong and she said she isn't there to argue. She went on to tell me that I should be thankful that the dog isn't dead instead of chewing her out. When she presented the bill of 111.00 dollars to my Grandmother I questioned her making my Grandmother pay and she then told me that she took good care of the dog for several days. My Grandmother just wanted to pay and leave. I argued a bit more with her finally stating that if she would have showed any compassion and maybe gave my Grandmother a break on the bill that Grandma would have been happy. The owner then told me that maybe the vet should give her a break on the bill. I then advised her the vet is not responsible for the care, that she is. She also advised me she has a lot of dogs, I believe she said 40, to take care of. She also told me I am not welcome back, but my Mother and Grandmother are. I stated we would never come back there so she wouldn't have to worry about seeing us again. She also raised her hand as to push me out of the door while I was holding it open for my Grandmother and I advised her not to touch me. Finally I had to go back in because my Grandmother left her glasses. She locked the door as I approached. Then refused to answer the door until I banged on it extremely hard demanding the glasses back. My Grandmother left her glasses on the counter and she retrieved them from the desk, so she knew full well that Grandma had left them. Shady business and NOT AT ALL RECOMMENDED!
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