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Businiess name:
Zest Cafe & Home Art
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Review by:
citysearch c.
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Review content:
We used to be regular customers here. The food is priced high, but we thought we were getting good value. Then we started to see some inconsistency, and had to send back some food once because it was overcooked. Everything was ok with that (no apologies, though) however today we had lunch and had to send back a turkey burger that was burnt. The manager came back and told us that he would not re-make it - it was cooked the way it was supposed to be and in fact, we could order anything else on the menu but we were not allowed to get another turkey burger! He did not even apologize for the burnt food nor did he engage us in discussion or ask us what he could do to make things better. Bottom line, he is a tactless individual who should not be in a service industry. Buyer beware - if you have problems here, don't expect any of the kind of customer service you should expect from a high-priced bistro - you won't get it. We walked out and won't be back.
Pros: Decent food
Cons: Awful management
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