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Businiess name:
R X Plus Pharmacy
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Review by:
citysearch c.
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Review content:
I've noticed a lot of negative reviews for Rx Plus Pharmacy and I dont know why but I felt the need to stick up for them.\r
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I've been a member of the Adventist Health System Insurance plan for about 14 months now. I work for Florida Hospital Orlando and my insurance does require me to use Rx Plus for any maintenance medications. At first, I was very cautious about having my medications filled thru them. But, one day, I received a courtesy call from them asking me if I needed them to transfer in a medication that was filled for me at the local pharmacy...if I needed the 3 month supply shipped. I was so surprised to think they would call me and handle all of that for me. How thoughtful. Not to mention they said they would correlate with my MD for any reason if there was any issue's filling for the 3 month supply.\r
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As far as customer service goes...I have to say the ladies that answer the phones are very helpful. And what I also liked was if at any point I needed to speak to the specific rep that I spoke to previously, all I have to do is request to speak to them by name. Gosh, I dont know how many times I call my cable company and its a different rep each time and there is no extension to reach them. At Rx Plus I can request to speak to the person I spoke with thus eliminating the ""he said, she said."" \r
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As far as receiving my medications in the mail, I have to say as long as my MD responds, or gets any new prescriptions to the mailorder on time, then I find that my meds are mailed out with in 2-3 business days. And if there is any issues, I know I can call them and speak with someone about it right away. \r
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I noticied in the previous reviews someone mentioned they needed to speak to a supervisor and ""he"" wouldnt return there call. Thats funny because to my knowledge the only Supervisor there is a ""She"" and she is very helpful! Then again, that review was when the mailorder was in DeLand, which was the old location. \r
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Overall, pleasant and very helpful Rx Plus Pharmacy. Two thumbs up from me!
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